Terms & Conditions, Data Processing & Privacy Policy for Storyfiers Ltd incl. Storyfiers Academy

Storyfiers Academy – Terms & Conditions

Last updated: [23/12/2025]

These Terms & Conditions (“Terms”) govern your purchase of and participation in Storyfiers Academy (“the Academy”), operated by Storyfiers Ltd (“we”, “us”, “our”).

By purchasing any Storyfiers Academy offering, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree, you must not proceed with your purchase.

1. Eligibility & Intended Audience

Storyfiers Academy is designed for mature learners.

• The Academy is intended for individuals aged 21 years and over.
• By purchasing, you confirm that you have the maturity, capacity, and judgement required to engage with the material responsibly.
• We do not knowingly provide services to individuals under 21. Any access gained in breach of this requirement is at the user’s own risk.

2. Scope of Services & Service Tiers

Storyfiers Academy offers multiple service tiers. All tiers are governed by these Terms, with certain sections applying only where the relevant tier is purchased.

Tier 1 – Digital Course

• Pre-recorded educational content delivered online
• Self-paced learning
• Access provided for six (6) months from the date of purchase

Tier 2 – Digital Course + 1:1 Online Coaching

• Includes full access to the digital course
• Includes a limited number of one-to-one online coaching sessions
• Coaching sessions are:
  • Educational and supportive in nature
  • Intended to discuss progress, challenges, and questions
  • Not assessments, approvals, or supervision of public actions
• Coaching does not constitute therapy, counselling, legal advice, PR management, or crisis support

Tier 3 – In-Person, 1:1 Delivery

• Includes full access to the digital course
• The Academy is delivered entirely in person, one-to-one
• Delivered over an agreed intensive period
• Pricing is bespoke and agreed in writing
• Travel and associated costs are bundled into the agreed price
• Delivery is subject to availability and scheduling agreement

3. Access & Availability

• Access to the digital course is granted immediately upon purchase.
• Digital access expires automatically after six (6) months.
• We reserve the right to update, modify, add to, or remove content at any time.
• Access periods, formats, or delivery structures may change for future cohorts but will not apply retroactively.

4. Pricing, VAT & Payments

• All advertised prices are fixed and inclusive of VAT, where applicable.
• Prices are displayed in GBP unless otherwise stated.
• Prices may change at any time but will not apply to purchases already completed.
• We do not offer price matching or price protection.
• No refunds or credits will be issued if pricing changes after purchase.

5. Discounts & Promotional Offers

• Discounts and promotional offers are discretionary, time-limited, and subject to withdrawal at any time.
• Discounts apply only to Tier 1 and Tier 2 services unless explicitly stated.
• Tier 3 is excluded from all promotions and discount codes.
• Discounts cannot be applied retroactively or combined unless stated otherwise.

6. Refund Policy

Tier 1 – Digital Course

• A 14-day refund window applies from the date of purchase.
• Refunds are intended to allow users to assess suitability, not to consume the course in full.
• Refunds will not be granted if:
  • A substantial portion of the course has been accessed
  • The course has been completed
  • Materials have been downloaded, copied, or retained
• Platform usage data may be used to assess eligibility.
• Refunds are issued at our discretion where misuse of this policy is identified.

Tier 2 – Digital Course + 1:1 Online Coaching

• The 14-day refund window applies only before any online session has taken place.
• Once a 1:1 session has occurred:
  • The coaching component is strictly non-refundable
  • Any refund, if granted, may apply only to the unused digital portion and is discretionary.

Tier 3 – In-Person Delivery

• All Tier 3 purchases are strictly non-refundable.
• This is a bespoke, scheduled service involving reserved time and preparation.
• Terms agreed in writing for Tier 3 take precedence where applicable.

7. Intellectual Property

All content provided as part of Storyfiers Academy is the intellectual property of Storyfiers Ltd.

You may not:

• Share, reproduce, distribute, sell, or licence any content
• Record or screen-capture course materials
• Use content for commercial or training purposes

Access is granted for personal, non-commercial use only.

8. User Content & Responsibility

Certain exercises encourage public expression, including the creation of potentially controversial content.

• You are solely responsible for all content you create, publish, or share.
• We do not review, approve, endorse, or supervise user-generated content.
• You must ensure that all content you create:
  • Is lawful
  • Is not hateful, defamatory, or abusive
  • Does not pose a safety risk to yourself or others

Storyfiers Ltd and Storyfiers Academy is not responsible for any outcomes, consequences, or third-party reactions arising from your actions.

9. Submission of Work & Testimonials

• You may be invited to submit completed work or videos.
• Submissions are voluntary and used for:
  • Internal learning insight
  • Progress tracking
  • Identifying potential testimonials
• Submission does not constitute approval or endorsement.
• Testimonials will only be used with explicit consent.
• Declining to provide a testimonial has no impact on access or service.

10. Limitation of Liability

To the fullest extent permitted by law:

• Storyfiers Academy provides educational content only
• We do not guarantee outcomes, results, income, confidence, or professional success
• We are not liable for:
  • Legal, professional, reputational, or financial consequences
  • Emotional distress or online backlash
  • Platform bans or third-party actions

You remain fully responsible for how you apply the material.

11. Termination of Access

We reserve the right to suspend or terminate access, without refund, if:

• These Terms are breached
• Content is misused or shared
• Behaviour is unlawful, abusive, or harmful

12. Force Majeure (Tier 3)

We are not liable for delays or non-performance caused by events beyond our reasonable control, including but not limited to illness, travel disruption, political instability, or natural events.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

14. Contact

For any questions regarding these Terms, please contact:
contact@storyfiers.com

Acknowledgement

By completing your purchase, you confirm that you:

• Have read and understood these Terms
• Agree to be bound by them
• Accept responsibility for your participation in Storyfiers Academy

Data Processing & Privacy Policy

Storyfiers (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and store your personal data in compliance with the UK General Data Protection Regulation (GDPR).

Information We Collect

We collect and store the following personal information:

• Names
• Email addresses
• Phone numbers
• Business Addresses

This information is collected from potential clients, clients, newsletter subscribers and Storyfiers Academy registrations.

How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our services
• To communicate with you regarding your inquiries or projects
• To send you our newsletter and other marketing material if you have subscribed or registered

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: By registering or subscribing to our services, you consent to us using your personal data for communications and follow-up marketing purposes.
• Contracts: We need to process your data to perform any contractual obligations we have with you.
• Legitimate Interests: We may process your data to manage our relationship with you as a potential client.

WHO WE SHARE YOUR PERSONAL DATA WITH

We may share your information with our selected third parties for the purposes referred to above. For example:

• Payment Acquiring Services to process your payment;
• Delivery and Courier Companies to supply your order;
• Credit Reference & Fraud Prevention Agencies for credit checking and identity verification;
• Analytics and search engine providers that assist us in the improvement and optimisation of our website and Apps;
• Build and hosting service providers that help us to maintain the software that runs our website. They provide us with reporting statistics, and serve cookies on our behalf to enable any website or Apps personalisation and sign-in functionality. 
• Where you opted in to direct marketing, third party advertisers, affiliate marketing agencies and advertising networks engaged by us to select and serve relevant communications to you on our behalf.

We require all third parties engaged by us to respect the security of your personal data and to treat it in accordance with the law. Such third parties are only allowed to process your personal data in accordance with our instructions, and not for their own purposes.

From time to time, we may ask you if you would like to be contacted by other selected third parties, such as part of a joint promotion or a collaboration. If we do this, we will also provide you with a link to that third party’s privacy policy to help you decide whether or not you wish to be contacted by them. If you do consent to this (by an express opt in), that third party would be the data controller in respect of any activity by them that you have consented to.

Links to Other Organisations

Our website may, from time to time, contain links to and from websites of our partner networks, advertisers and affiliates. If you follow a link on those websites you will have to review their privacy policies. We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Cookies

What Are Cookies?

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

How We Use Cookies

We use cookies to:

• Understand how you use our website
• Improve your experience on our website
• Track website usage for analytical purposes

Types of Cookies We Use

• Necessary Cookies: These cookies are essential for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
• Performance Cookies: These cookies collect information about how visitors use a website, such as which pages are most frequently visited. This data is used to improve the website’s performance.
• Functionality Cookies: These cookies allow the website to remember choices you make and provide enhanced, more personal features.

Managing Cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of our website features, you may not be able to store your preferences, and some of our pages might not display properly.

You can learn more about cookies and the following third-party websites:

• AllAboutCookies: http://www.allaboutcookies.org/
• Network Advertising Initiative: http://www.networkadvertising.org/

Data Storage and Security

We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• The right to access your personal data
• The right to correct any inaccurate personal data
• The right to request the deletion of your personal data
• The right to restrict the processing of your personal data
• The right to data portability
• The right to object to the processing of your personal data

To exercise any of these rights, please contact us at contact@storyfiers.com

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

contact@storyfiers.com

Last updated: 23/12/2025